FAQ
From payment to delivery and returns
Our delivery time is on average 1 – 4 working days.
We deliver the packages in the Zurich area by cargo bike within 1 - 4 working days. For longer distances we work with DPD, who always delivers our packages on Wednesday or Friday. This means that orders placed between Tuesday (after 2 p.m.) and Thursday (before 2 p.m.) will be delivered on Friday. Orders received between Thursday (after 2 p.m.) and Tuesday (before 2 p.m.) will be delivered on the following Wednesday.
Our delivery options including local pickup.
Please select the option that suits you best at checkout. If you want to pick up the products from our Chai Room, please select the "Pickup" option and tell us in the comments field when you plan to come by. Please note that we are only there from Tuesday to Friday, from 9:30 a.m. to 4:30 p.m.
Payments only by card or Twint.
In our online shop you can simply pay by card or via the Twint app. Unfortunately, purchases through invoice are not possible. Thank you for your understanding.
Guarantee or exchange.
We strive to offer only high-quality products. However, material defects or faults cannot be ruled out. In this case, you can return the unused product to us within 10 days in the original packaging with the relevant invoice or delivery note and we will replace it for you postage free.
Returns due to incorrect address entry.
It is your responsibility to enter the correct and complete address for delivery in your account. If we receive a return due to an incorrect address entry, we will contact you and send the order again to the newly communicated address. We will charge you for the additional postage costs. If the error is ours, we will of course send you the package again at no additional cost.
There may be complaints.
And mistakes can happen. If you have any complaints or concerns, please fill out the contact form. Thank you for your feedback.
Product, preparation and production
This is chai.
We will explain the difference between tea and chai in more detail, so that it will (hopefully) be clear after that. You can find all the information here .
Chai has its origins in India.
A brief summary of the history of chai can be found here .
How to make chai explained simply.
You can prepare your chai in different ways. If you use our essence, you can mix the milk of your choice with the essence in a ratio of 1:5. For our chai mixes, you can heat water and milk in combination or just milk or water in a pan, add 1-2 teaspoons of the mixture, let it steep on a low heat for about 5 minutes and then pour it through a sieve into a cup. You can find more recipes here .
The milk depends on your preference.
You can find everything on the topic of milk and preparation here .
We are organic certified.
We have been organic certified since 2013. All ingredients are organically grown and certified by bio.inspecta (CH-BIO-006).
Sustainability from cultivation to delivery.
If you would like to learn more about our production process and our partnerships, you can find all relevant information here .
Our organic spices.
For anyone who wants to find out more about the spices we use in our blends and essences, we have created an overview. Read everything here, from the naming to the origin and aroma.